During February 2015, we had your crew installing tiling and support beams in our basement. We have been looking for an evaluation for this large project, but we do not want to miss the opportunity to let you know about our experience.
To us, the size of the project was a bit overwhelming. Your sales people made more than one trip to discuss with us the options for our home. That was much appreciated. Cost and financing had to enter into our decision, and it was helpful to have sales staff who listened and responded to our concerns. Your willingness to schedule the work for a time that would be least disruptive for us was also a nice touch.
The first day of the on site work, foremen Rye Efraimson and Andrew Lafontaine walked with us through the basement, explaining and clarifying the schedule for work and the scope of the project. Before work began, we had an idea which days would be idle for concrete drying time and which would be busiest.
After the first day of work, Andrew Lafontaine became the active foreman. We cannot say enough nice things about this young man. He explained, he accommodated, he left notes for us concerning scheduling, he saw that the job site was cleaned at the end of each day, and he generally made this major disruption pleasant. Andrew even returned to instruct Tom how to use the wrench to tighten the beams.
The crew of young men was busy every minute. There was no offensive language or loud music. They were polite and helpful. At one point, a pocket door that had been jammed off track by a grandchild, was fixed! If the crew left while we were away from home, they made sure that our garage door was closed. All four of them represented your company and themselves well.
Tom U. of Duluth, MN